1. We are responsible for your data
As a visitor to our website, you expect a high level of quality and competence not only from our offers and service, but also in the processing of your personal data.
We are responsible for the handling of your data, which we process according to your wishes and in compliance with German and EU data protection laws. Personal data is data by which you are identified or identifiable. Your personal data will only be processed by us if this is permitted by law or if you have given your prior consent.
We, that is artcom venture GmbH Zitadellenweg 26c, D-13599 Berlin, and our service providers, process your data on our behalf for the purposes specified below (hereinafter: ACV, we).
Our service providers include, for example, printers, lettershops, call centres, logistics companies, data centres, analysis service providers and payment service providers. Our service providers are prohibited from processing your data for other purposes or for themselves.
You can also reach us by e-mail at firstname.lastname@example.org.
It is important to us that you can find out at any time from the following information which personal data is collected during your visit to our website and when you use our services, and how we process it afterwards.
2. Our data protection officer
If you have any questions about data protection or data security, you can contact our data protection officer by e-mail at email@example.com and at artcom venture GmbH, Dept. Data Protection, Zitadellenweg 26c, D-13599 Berlin.
3. How secure is your data?
We take technical and organisational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and the Federal Republic of Germany.
The measures taken are intended to guarantee the confidentiality and integrity of your data and to ensure the availability and resilience of the systems and services when processing your data on a permanent basis. They are also intended to quickly restore the availability of and access to the data in the event of a physical or technical incident.
Our security measures also include encryption of your data. All information you enter online is technically encrypted and only then transmitted. This means that this information cannot be viewed by unauthorised third parties at any time.
Our data processing and security measures are continuously improved in line with technological developments.
Our employees are bound in writing to confidentiality and to compliance with the data protection requirements of the DSGVO.
4. What are mandatory data or mandatory fields?
If certain data fields are designated as mandatory fields and/or marked with an asterisk ( * ) during collection, the provision of this data is either required by law or contract, or we need this data for the conclusion of the contract, the desired service or the stated purpose. The provision of data is of course at your discretion, even in the case of mandatory fields. Failure to provide this information may result in our not being able to fulfil the contract, provide the requested service or achieve the stated purpose.
- what are your data processed for?
a. Contact / Inquiries
If you have any questions or requests, we are at your disposal. We process your data to answer your enquiries (Art.6 para.1 b, f DSGVO). The communication of address and telecommunication data marked as mandatory is necessary in order to process and answer your request. The voluntary provision of further data facilitates the processing of your enquiry.
We generally store the information from your enquiry for six months after answering the enquiry in case of further enquiries, if it does not concern commercial or business letters, we store these for six years (§ 257 para.4 HGB, Art. 6 para.1 c DSGVO). For contract-related enquiries, please see letter c.
We process your required registration data (mandatory data, e.g. name, e-mail address and password) as well as the further data voluntarily provided in the course of your use for the set-up and your use of the functions of our portal (Art.6 para.1 b DSGVO).
We store your registration details until you cancel your access by informing us accordingly (for contact details, see section 2), provided that there are no other retention periods to the contrary. These may result, for example, from your orders (see letter c.).
In the case of an order or other contract-related enquiries, we first process your personal data for the processing or handling of the order or other contract-related enquiry and, if necessary, for the corresponding invoicing (Art. 6 Para. 1 b DSGVO).
Insofar as data are marked as mandatory, they are required for the processing or handling of the corresponding contract or for invoicing.
We store your data relevant to the order and the associated documents (e.g. commercial letters, invoices) in accordance with the legal requirements after conclusion of the contract in accordance with the statutory provisions for six years (§ 257 Para.4 HGB, Art.6 Para.1 c DSGVO) or ten years (§ 147 Para.3 AO, Art.6 Para.1 c DSGVO).
- Postal advertising and customer analyses
We also process the data from orders and enquiries to the legally permissible extent for sending catalogues and advertising by post from our company and from friendly companies in the trade, publishing, telecommunications and finance sectors, as well as for internal marketing and customer analyses to the legally permissible extent in order to be able to offer you suitable information (Art.6 para.1 f DSGVO). Our analyses are regularly pseudonymised.
- E-mail advertising with consent
With your explicit consent, which can be revoked at any time, we will inform you about our offers by e-mail (§ 7 para. 2 no. 3 UWG, Art. 6 para. 1 a DSGVO). For revocation of consent and its consequences, see section 6 below.
We process your mandatory data when you give your consent in order to send you the selected newsletter and to be able to address you personally.
When obtaining your consent, we use the so-called double opt-in procedure online in order to avoid sending our e-mail messages to e-mail addresses of persons who have not requested them. In accordance with the requirements of the data protection supervisory authorities, your IP address is also recorded and stored for documentation purposes (Art.7 para.1, Art. 6 para.1 c DSGVO).
- E-mail advertising within the scope of the business relationship
If you have provided us with your e-mail address when placing your order, we will also inform you by e-mail about our products or services to the extent permitted by law (Art.7 para.3 UWG, Art.6 para.1 f DSGVO). Of course, you can object at any time at basic rates (see point 6 below).
- Storage period for advertising purposes
We store your data collected for advertising purposes as long as the advertising purpose exists or until we receive a revocation of your consent or your objection to the processing of your data for advertising purposes (see point 6 below).
- Change of purpose
If we change the purposes of processing over time, we will inform you in advance by updating this privacy notice.
e. Extended storage periods
The specified storage periods may be extended accordingly if in individual cases, in particular if the data is processed for different purposes, there is a longer statutory or contractual retention period.
6 Right of objection and revocation at any time
You have the right to object to the processing of your data at any time for reasons arising from your particular situation, provided the legal requirements are met.
Even if you object to the processing of your data for advertising purposes or wish to revoke a granted consent, a short message to our data protection officer by e-mail to firstname.lastname@example.org or artcom venture GmbH Zitadellenweg 26c, D-13599 Berlin is sufficient at any time; in the case of e-mails, pressing the unsubscribe button in the e-mail is sufficient. Your data will then no longer be processed for the purposes covered by the advertising objection or the revocation of consent.
The lawfulness of the processing carried out until the objection or revocation remains unaffected by this.
After your objection to the processing of your personal data for advertising purposes or the revocation of your consent, we are obliged under data protection law, in accordance with the requirements of the German data protection supervisory authorities, to include the data required for this purpose (name, address, e-mail address) in our internal advertising blacklist and to store (block) it permanently – for this purpose only – and to use it for comparison with our future advertising files (Art.21 para.3, Art.17 para.3 b, Art.6 para.1 c, f DSGVO). This ensures that your advertising objection or revocation of consent is permanently respected.
What are cookies and what are they used for?
Cookies are small text files that are transferred to your end device (e.g. PC, smartphone) via your web browser or other programs. These are stored locally on your end device and kept ready for later retrieval.
Cookies are used on this website (§ 12 para.1 TMG),
- to enable and ensure the technical functions required for the services requested, e.g. the shopping basket function (Art. 6 para.1 b and f DSGVO),
- to observe the rejection of cookies (“opt-out” cookies) (Art. 6 para.1 c DSGVO).
c. Rejection/deletion of cookies
You can set your web browser to notify you when cookies are set or to generally reject or restrict the setting of cookies. If you deactivate or restrict cookies using your browser, however, you will no longer be able to use various functions on our website. You can delete stored cookies at any time using your web browser, even automatically.
You can find out about this option for the most commonly used browsers via the following links:
- Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: http://support.mozilla.org/de/kb/cookies-informationen-websites-auf-ihrem-computer
- Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&answer=95647
- Safari: https://support.apple.com/kb/PH21411?locale=de_DE
- Opera: http://help.opera.com/Linux/12.10/de/cookies.html.
If you have not made or do not make any deviating settings, cookies, which are intended to enable and ensure the necessary technical functions, remain on your end device until you close the browser.
Are there also cookies from third-party providers (so-called third-party cookies)?
We make use of some advertising partners who help to make the internet offer and the websites more interesting for you. Therefore, cookies from partner companies are also stored on your hard drive when you visit the websites. These are temporary/permanent cookies that are automatically deleted after the specified time. These temporary or permanent cookies (lifetime 14 days to 10 years) are stored on your hard drive and delete themselves after the specified time. The cookies of our partner companies also contain only pseudonymous, mostly even anonymous data. This is, for example, data about which products you have viewed, whether something has been purchased, which products have been searched for, etc. Some of our advertising partners also collect information beyond the web pages about which pages you have previously visited or which products you were interested in, for example, in order to be able to show you advertising that best matches your interests. This pseudonymous data is never merged with your personal data. Their sole purpose is to enable our advertising partners to address you with advertising that might actually interest you.
Use of web analytics
We use – like almost every website operator – analysis tools in the form of tracking software to determine the frequency of use and the number of users of our website. For example, we use Google Analytics®, a web analytics service provided by Google, Inc. This tracking software uses so-called cookies, which are stored on a user’s computer and technically enable an analysis of the use of the website (see section Cookies). The information generated by the cookie about the use of the website is used to compile reports about website activity and to provide other services relating to website activity. Your IP address is made unrecognisable and thus anonymised. With this software, neither we nor the operators of the respective analysis tools can collect personal information that allows conclusions to be drawn about the identity of the users. You can find more details on the web tracking and data protection of these providers and their technology on the specified websites of the companies mentioned:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
8. how can you exercise your data protection rights?
If you have any questions about the processing of your personal data by us, we will of course be happy to provide you with information about the data concerning you (Art.15 DSGVO).
In addition, you have the right to rectification (Art.16 DSGVO), deletion (Art.17 DSGVO), restriction of processing (Art.18 DSGVO), objection (Art.21 DSGVO) and, from 25.05.2018, the right to data portability (Art.20 DSGVO) if the legal requirements are met.
In all these cases, please contact our data protection officer (see 2. above) at the communication addresses mentioned there.
Finally, you have the right to lodge a complaint with a competent data protection supervisory authority (Art.77 DSGVO, § 19 BDSG).
From time to time it is necessary to adapt the content of this data protection notice for data collected in the future. We therefore reserve the right to amend this notice at any time. We will also publish the amended version of the data protection information here. When you visit us again, you should therefore read through the data protection information again.
Status: May 2018